FREQUENTLY ASKED QUESTIONS
Profound Heating & Air-Conditioning
Heating Services Common Questions
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How quickly can you respond to a heating emergency?
We offer 24/7 emergency services and aim to respond within 1-2 hours for urgent calls. Our goal is to have a technician at your home as quickly as possible to restore your heating.
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What types of heating systems can you repair?
Our technicians are trained to repair all types of heating systems, including gas and electric furnaces, heat pumps, boilers, radiant heating systems, and ductless mini-splits.
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How can I tell if my heating system needs repair?
Common signs include unusual noises, inconsistent heating, higher than normal energy bills, frequent cycling on and off, or cold air blowing from vents. If you notice any of these, it's best to call for a professional inspection.
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Do you provide an estimate before starting repairs?
Yes, we always provide a detailed estimate before beginning any work. Our transparent pricing policy means you'll know exactly what to expect, with no hidden fees or surprises.
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Can you help me decide whether to repair or replace my heating system?
Absolutely. We'll assess your system's age, repair history, efficiency, and the cost of repairs. We'll then provide honest advice on whether repair or replacement is more cost-effective in the long run.
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Do you offer any guarantees on your heating repair work?
Yes, we stand behind our work with a 90-day warranty on all repairs. If the same issue recurs within this period, we'll return to fix it at no additional cost.
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How can I prevent future heating problems?
Regular maintenance is key. We recommend annual tune-ups before the heating season begins. This can prevent many common issues, improve efficiency, and extend your system's lifespan. We offer maintenance plans to help keep your system in top condition
Profound Heating & Air-Conditioning
Cooling Services Common Questions
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How quickly can you respond to an AC repair request?
We prioritize our customers' comfort and typically respond to repair requests within 24 hours. For emergency situations, we offer same-day service when possible.
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What are some signs that my AC needs repair?
Common signs include weak airflow, warm air blowing from vents, strange noises, frequent cycling, unexplained increases in energy bills, and uneven cooling throughout your home.
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Do you repair all brands and models of air conditioners?
Yes, our technicians are trained to work on all major brands and models of air conditioning systems, including central air, ductless mini-splits, and heat pumps.
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How much does an AC repair typically cost?
Repair costs vary depending on the issue and required parts. We provide a detailed estimate before beginning any work, so you'll know the exact cost upfront.
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Can you perform AC repairs on weekends or after hours?
Yes, we offer emergency repair services outside of regular business hours, including weekends and holidays, to ensure your comfort isn't compromised.
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How long does a typical AC repair take?
Most repairs can be completed within a few hours. However, the exact time depends on the complexity of the issue and the availability of parts. We always strive to complete repairs as quickly and efficiently as possible.
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Do you offer any warranties on your AC repair services?
Yes, we stand behind our work. All our repairs come with a warranty on both parts and labor. We'll provide you with the specific warranty details for your repair upon completion of the service.